Electrical maintenance plans

1. What it is and what it isn't. The plan is a preventive maintenance service contract. It is not insurance, it does not replace your home insurance and it does not cover compensation for damage. NJ Electrics España S.L.U. is not an insurance company.
2. Entry requirement. Any plan requires a prior inspection carried out by NJ Electrics within the last 12 months. If the inspection finds defects classified as C1 (immediate danger) or C2 (potentially dangerous), they must be corrected before the plan takes effect. Corrective work is quoted separately.
3. Term and renewal. 12 months from the start date, renewing automatically for equal periods. You may cancel by giving 30 days' written notice before the renewal date. There is no pro-rata refund of a year already under way.
4. Payment. Annually in advance. The plan is activated once payment is received. Prices are shown excluding VAT; the applicable VAT is added.
5. What the visit includes. A visual and functional check to our protocol, electrical measurements, testing of protective devices and a written report. It does not include materials, spare parts or building work, nor any work beyond the hours included in your plan.
6. Included labour hours. 1 hour (Protected) or 2 hours (Total) of labour, to be used during the scheduled visit. They do not carry over from one year to the next, cannot be exchanged for money, and are lost if not used at the visit. Materials are invoiced separately.
7. The 10% discount. Applies only to labour invoiced by NJ Electrics during the contract year, up to a maximum saving of 100 €. It does not apply to materials, travel, equipment hire or fees. It cannot be combined with other offers or with work already quoted at a discount.
8. Emergencies (Total plan). 2 call-outs a year without the emergency surcharge: labour is invoiced at the normal rate, plus materials. An emergency means: total loss of supply to the property, a burning smell or signs of overheating, an RCD or breaker that will not reset, water in contact with the electrical installation, or a damaged consumer unit or cabling that puts people at risk. Covered hours: every day from 08:00 to 22:00. Outside those hours, or where the call does not match any of the situations above, the full emergency rate applies.
9. Availability. Plan customers come ahead of customers without a plan in the diary. This is not a guaranteed response time: attendance is subject to actual availability and NJ Electrics gives no guarantee of timescales or appointment windows of any kind.
10. What the plan does not cover. Materials and spare parts. Appliances, devices and equipment connected to the installation. Solar PV, pool, irrigation and air-conditioning installations, unless expressly agreed in writing. Faults caused by third parties, by changes made by other installers or by the customer, and by improper use. Damage from external causes: storm, lightning, flood, fire, theft, surges on the distribution network or third-party building work. Work requiring a new certificate, legalisation, project or filing with the authorities or the distribution company. Pre-existing defects that are hidden, inaccessible or not detectable by a reasonable visual and functional inspection.
11. Electricity bill check. This is an informative, indicative service based on the bill you give us and on publicly available market offers at that moment. NJ Electrics is not an energy supplier or a regulated energy adviser, does not handle the tariff switch and guarantees no saving whatsoever. The decision to change tariff or contracted power is yours alone.
12. Access and scheduling. We propose the visit date in advance and the customer must provide access to the property and to the consumer unit. If access proves impossible after two agreed appointments, the visit is treated as carried out for the purposes of the contract.
13. Service area. Vega Baja del Segura and the southern Costa Blanca. Outside that area, travel is quoted separately.
14. Neighbour discount. Applied to your next renewal. The neighbour must live on the same street or urbanisation, take out a plan in their own name and have paid for it. Maximum 100% (one free year); anything above that rolls into the following year. It gives no right to a cash payment.
15. The 25% 7-day discount. Valid only if the plan is taken out within 7 calendar days of the date on the inspection report, and only on the first year. Renewals are invoiced at list price.
16. Prices. Reviewable each year at renewal, with at least 30 days' notice. If you do not accept the new price you may cancel free of charge before the renewal.
17. Liability. NJ Electrics España S.L.U. is responsible for work carried out in accordance with current legislation and holds the compulsory public liability insurance. It is not liable for pre-existing defects that are not detectable under point 10, nor for indirect damage, loss of profit or economic loss arising from a loss of supply or a fault.
18. Data protection. Your data is processed by NJ Electrics España S.L.U. (CIF ESB19885474) for the purpose of managing the maintenance contract and its visits. You may exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to info@njelectrics.es.

A summary of the conditions. The binding terms are those of the maintenance contract you sign when you take out the plan. If the language versions differ, the Spanish one prevails.